It is recommended to back up the encryption key as soon as the key is generated. This is because you can reset the key if you forget your password or theft. You can only create a backup if you have created desktop version.
- Create the backup
We don’t force the user to back up the encryption key (the most important is the PC key), however we recommend it. On your mobile phone, you can make a backup via the Home Screen / Settings / email@example.com / Decryption key/ Backup / Transfer key, Confirm. The backup has been sent and saved to our server for 15 min, where you can save it by using the generated password for transmission through our computer application in Situation Resolution. To restore the backup, you have to also know the password for Talkey mobile app that was current at the time the backup was created.
- In the computer app / Situation Management/ Backup or Restore Mobile Decryption Key/ Restore Mobile decryption key find your saved backup and then it will be stored on the server for 15 min, where you can recover it using the generated password for transmission through our mobile app.